Exploring a New User Segment To Fill in Untapped Markets in SMB Space

PandayG, a young start-up and an ecommerce solution provider, helps business owners create their website with ease.

PandayG wanted to explore the emerging segments in India to decide if that is a potential target segment for them.

Approach

UCC identified a variety of business owners at various stages in business maturity, from varied domains and size and conducted Contextual Inquiry to understand their current systems, motivations, challenges, operations and goals. Complete immersion in their world helped UCC and PandayG understand the whole spectrum of emerging target segments.

Impact

PandayG was provided with not just a thorough understanding how these new emerging segments operate, but also what their needs and expectations from an ecommerce solution provider are like. The insights from this project has helped them arrive at a strategy to target the emerging market.

Client: PandayG

Type Of Organization : Startup
Location:

Hyderabad
Duration: 5 weeks

Study Participants: 13
Research Tools

& Methods:

thnography Study

In-depth Interviews Stakeholder Interviews Secondary Research

Persona Creation

Ideation Workshop

Languages:

Hindi, English